Or, on the Dashboard, click the Scan Now > button.If an update is available, click the Update Now button.When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.In most cases, a restart will be required.Wait for the prompt to restart the computer to appear, then click on Yes.After the restart once you are back at your desktop, open MBAM once more.Click on the History tab > Application Logs.Double click on the Scan Log which shows the Date and time of the scan just performed.In the Save File dialog box which appears, click on Desktop.In the File name: box type a name for your scan log.

A message box named ' File Saved' should appear stating ' Your file has been successfully exported'.Attach that saved log to your next reply.(Copy to clipboard for pasting into forum replies or tickets).Paste the contents of the clipboard into your reply.ĭownload Malwarebytes Anti-Rootkit to your desktop.Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.Click in the following screen ' Update' to obtain the latest malware definitions.Once the update is complete select ' Next' and click ' Scan'.When the scan is finished and no malware has been found select ' Exit'.If malware was detected, make sure to check all the items and click ' Cleanup'.Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply.If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes icon in the system tray and click on Exit. Please download Rkill ( courtesy of ) to your desktop. If one of them won't run then download and try to run the other one. You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.Double-click on the Rkill desktop icon to run the tool.If using Vista or Windows 7 right-click on it and choose Run As Administrator.A black DOS box will briefly flash and then disappear.This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.

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